Cancellations/Return Policy

Thank you for choosing GrowerToUser.

If you aren’t satisfied with your order, you can reach out to help@growertouser.com and our Customer Care Executives will be happy to assist you on time.

Cancellations & Refunds

All cancellation requests must be initiated before your order has been shipped. In case your order has already been shipped, it cannot be cancelled as our service partners charge us as soon as the pick-up is completed.

Damaged/Incorrect/Missing Product Received

For Damaged/Incorrect/Missing Product – You must attach the unboxing video along with the Invoice and present it to us, as proof of damage/incorrect. If there is any other issue, then please clarify that, and present some evidence on that part. We will review the concern, and if applicable, we will send you a replacement or return as asked by you.

Expired Product Received

Please attach a picture of the product showing the expiry date along with the invoice. We will review the concern, and if applicable, we will send you a replacement or return as asked by you.

Terms & Conditions

  • The replacement request is generated within 48 hours from the date of delivery. We shall not accept any request post that.

  • The damaged/incorrect/missing product is reported within 48 hours from the date of delivery. We shall not accept any request post that.

  • Returns/Replacement are accepted only for the products that have not been opened and they must be unused and in the same condition as when you bought them. The item must be in the original packaging.

  • If the return is accepted and approved, then we shall promptly initiate your refund payment. 

  • All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care of by the customer in case of any order returns.

  • For cancellation of orders, the Original shipping cost will be deducted from the refund amount (if any).

  • At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed, and acknowledge the same to the delivery person. 

  • In a few cases of replacement, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. Please understand, replacement is subject to the availability of stock. In case a replacement is not available, we will refund the amount for the same.

  • The company reserves all the rights for acceptance and rejection of the complaints.

  • A final request – As you can understand, these processes take time, and we are committed to making sure that the utmost care is taken in matters of customer satisfaction. So do have patience with us.